Refund and Return Policy

Effective Date: [Insert Date]
Website: [YourWebsiteName.com]

At [Your Brand Name], customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help with a smooth return and refund process.

1. Return Eligibility

You may request a return or exchange if:

  • The product is unused, unwashed, and in original condition.

  • All tags, labels, and packaging are intact.

  • The return request is made within 7 days of delivery.

Note: Innerwear, masks, or items on clearance/sale are not eligible for return due to hygiene reasons.

2. How to Initiate a Return

To initiate a return:

  1. Email us at returns@[yourwebsite].com or WhatsApp us at +91-XXXXXXXXXX within 7 days of receiving your order.

  2. Mention your Order ID, product details, and reason for return.

  3. Our team will guide you through the return pickup or provide return shipping instructions.

3. Exchange Policy

You can exchange an item for a different size or color (if available). Exchanges are subject to stock availability and same item category.

4. Refund Policy

  • Refunds are processed after we receive and inspect the returned item.

  • Refunds will be credited to your original payment method (Card/UPI/Wallet) within 5–7 business days.

  • If paid via Cash on Delivery (COD), refund will be issued via bank transfer or UPI.

5. Non-Returnable Items

  • Innerwear, socks, and masks

  • Customized or personalized products

  • Gift cards or discount vouchers

  • Items marked as "Final Sale" or "Clearance"

6. Damaged or Wrong Product

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery with photos of the product.

  • We will arrange a free replacement or issue a full refund.

7. Shipping Costs for Returns

  • If the return is due to our error (wrong or defective item), we will bear the return shipping cost.

  • For other returns (like change of mind), return shipping will be at the customer's expense.

8. Contact Us

If you have any questions or need help with your return:

📧 Email: returns@[yourwebsite].com
📞 Phone/WhatsApp: +91-XXXXXXXXXX
📍 Address: [Your Business Address]